FAQ

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

What payment methods do you accept? +

We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience and security.

Can I edit or cancel my order after placing it? +

Contact us immediately at contact@pawsly.shop.

Where do you ship? +

We ship worldwide, including the US, Canada, UK, Australia, and New Zealand.

How long does shipping take? +

Delivery usually takes 3–5 business days, depending on your location.

Returns, Refunds & Guarantee +

Do you offer returns?

Yes. We offer returns within 90 days for items that are unused, undamaged, and include all accessories and original packaging.

How do I start a return?

Email us at contact@pawsly.shop with:


  • Your name

  • Order number

  • Reason for return

  • Photos of the product

Do you offer exchanges?

Yes, if the product arrived damaged or defective.

Otherwise, exchanges follow the return process.

What is the 90-Day Money-Back Guarantee?

If the product doesn’t work for your pet, contact us within 90 days for a refund or solution.

The item must be in good condition and returned with all accessories.

Who pays for return shipping?

If the product is defective or if we made a mistake, we cover it.

Otherwise, the customer is responsible for return shipping costs.

I haven't received my refund yet—what do I do?


  • Check your bank account

  • Contact your card issuer

  • Contact your bank

If it still doesn’t appear, email us.

Are Pawsly products safe for pets? +

Yes. All Pawsly products are designed with pet safety, comfort, and durability in mind.

Are your products suitable for both dogs and cats? +

Many are! Items like beds, slow feeders, smart toys, and accessories are used by both.